Rentalcars.com Reviews

Rentalcars.com has an overall rating of 4.6 based on 26 reviews. Customer feedback on Rentalcars.com is mixed: Rentalcars.com reviewers highlight positive aspects like user-friendly interface, competitive pricing, wide selection of vehicles, which strongly appeal to travelers seeking affordable car rental options. However, Rentalcars.com is often criticized for its hidden fees, customer service issues, limited support for changes.

4.6/5.0

26 reviews

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All Rentalcars.com Reviews (26)
hee_Steele80
June 01, 2026
"Wish I’d Looked It Over More Carefully"
The car was clean overall, but I did notice a few small scratches. I kind of regret not checking it more closely at first, because they stood out to me later.
BARNES
May 23, 2026
"Deposit and excess made really clear"
I was relieved that the deposit and excess were explained so clearly. It made the whole process feel much less stressful and gave me peace of mind
monicaday0295
May 15, 2026
"Insurance info could definitely be clearer"
Booking itself was fine, but the insurance part was kind of confusing. I wasn’t really sure what was actually covered, and I felt a bit passed around trying to get a straight answer before finally checking again at the desk. It wasn’t a bad experience overall, but the wording could be a lot clearer.
DorisBrown_79
April 21, 2026
"Easy to use, but the wait was annoying"
Booking my car was quick and the app worked fine, so that part was easy. I just got frustrated waiting longer than I expected, which took away from an otherwise smooth experience.
BRAKE
April 13, 2026
"Drop off was easy and stress-free"
I was in a good mood after this drop off because it was quick, simple, and there was zero drama. Just got in, dropped it off, and was on my way.
michael.Cheatham
March 08, 2026
"No surprise fees, which was nice"
I booked a car and the price I saw at the beginning was basically the same one I paid at the end, so that already made me trust it more. No random weird fees popping up later. It made comparing options easier too, even though I mostly just picked the one that looked best. Overall, happy with how it went
laceymcwilliams2374
March 07, 2026
"Barely had to wait, thankfully"
I booked through rentalcars.com and, i was expecting to be stuck at the desk forever — maybe I’m just impatient after a flight, but I was ready to be annoyed. Luckily the queue moved really quickly and the car was already ready when I got there. I think the whole thing took around 10 minutes. Always a relief when travel stuff actually goes smoothly for once.
charles1994
February 25, 2026
"Showed up fine, but nothing special"
The car was ready when I got there, and the supplier showed up as expected, so I can’t really complain. Everything worked out and there weren’t any major problems. That said, the whole experience felt basic and didn’t really stand out in any way. Reliable enough, just not something I’d be super excited about.
hello_delphine611
February 09, 2026
"Pickup wasn’t as smooth as I hoped"
I booked through rentalcars.com and that part was easy for me. The pickup, though, was a little frustrating. There was a long line at the desk, and then they tried to push extra insurance even though I’d already sorted everything out online. Once I finally got the car, it was perfectly fine, so I can’t complain too much. It just took longer than I expected, and I personally think the pickup process could be better
DanteGarrett_78
February 03, 2026
"I’ve used Rentalcars.com a handful of times now..."
I’ve used Rentalcars.com a handful of times now, usually when I’ve left things a bit too late because I’m bad at planning trips in advance. Even the times I checked last minute, there was still some kind of car available. The prices did move around a little, which is kind of expected, but I was still able to find something that fit what I needed. Overall, it’s been easy to use, and I didn’t have to spend ages comparing a million tabs while also trying to pack
SANTOS
January 27, 2026
"I booked through rentalcars.com it felt a..."
I booked through rentalcars.com it felt a lot easier than some other rental sites I’ve used. The fuel policy, deposit info, and cancellation details were all laid out before I paid, so I wasn’t left guessing. No sneaky small print or confusing wording like you sometimes get elsewhere. It just made me feel more comfortable going ahead with the booking.
HAGY
January 19, 2026
"Smooth booking, but the fees caught me off guard"
The booking process itself was easy and everything worked fine, but once I got further along, the extra fees showed up and that was frustrating. I don’t mind paying what’s needed, I just wish the full cost had been clearer upfront.
Amy_draper03
January 18, 2026
"I had a problem with my booking..."
I had a problem with my booking and didn’t expect much, but support got back to me fast and fixed it without making it a whole ordeal. For once, customer service actually did what it was supposed to do. Happy with how it turned out...
DavidHill_98
January 16, 2026
"No surprise charges?? All good"
I booked a car through rentalcars.com and the payment process was simple. The price they showed was exactly what came off my card, and I didn’t get hit with any weird extra charges later. I was kind of expecting some hidden fee to pop up because, you know, car rentals?? But everything matched up fine. Receipt came through quickly too. I’d use them again...
louis_Myers93
January 12, 2026
"Pretty smooth after a long flight"
I booked a car on Rentalcars.com before my trip and didn’t think much about it once it was done. The confirmation email showed up almost immediately, which was handy because I like having everything sitting in my inbox just in case. I glanced over it later and the dates, pickup time, car type, and price were all there as expected.

After a long flight, I was mostly just hoping not to deal with any hassle at the rental desk. Luckily, when I got there, their system matched my booking exactly, so there was no back and forth, no confusion, and no surprise charges or missing details. Simple experience overall, and I’d use them again...
hello_lawrence730
December 24, 2025
"Great value for my trip"
I was happy with the price for my trip. It felt fair, everything went as expected, and I’d feel comfortable booking again
hello_danial850
December 23, 2025
"I got my refund back way..."
I got my refund back way quicker than I thought I would. Not sure, but maybe they’re just really on top of processing these things right now. Either way, it was a nice surprise.
RobertHobson
December 13, 2025
"I had a small issue with my..."
I had a small issue with my booking and contacted support, not really expecting it to be fixed that quickly since I was also trying to sort out dinner plans at the same time. They got back to me fast and sorted everything without any hassle. Really smooth experience overall.
lawrence1982
December 10, 2025
"I booked through rentalcars.com after comparing a few..."
I booked through rentalcars.com after comparing a few other sites, and it was the cheapest by a decent amount. It looked like the same car class and the same pickup location, just at a lower price, which was great.
After I paid, I did have that moment where I started wondering if something was going to go wrong or if the booking wouldn’t show up properly. But everything went normally at the desk, no strange issues or surprise problems, so I was relieved. I’d use them again if the price is still this good.
shelleybell0658
December 08, 2025
"Canceling was surprisingly easy"
I was expecting canceling my booking to be a pain, and I was kind of annoyed I had to do it in the first place. But it only took a few minutes, and the refund showed up quicker than I thought. I still don’t love dealing with cancellations, but this one was hassle-free.

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Rentalcars.com Q&A

I booked a avis car for pick up at lhr. i have a usa license so i do not need an international driving license?

I paid for 7 days car rental which and your company does not even exsit at airport of malaga i hope your company rot.

When can i expect my deposit back. its been 67 days already - 757529391. they are just ignoring my query.

Hello, i need to cancel my reservation. please confirm i will be fully refounded and when. thanks

Why are you called thieves and liars?

MeghanPatterson
August 10, 2019

“Maybe because they are liars and cheats? Spread the word.”

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